Automation concept
The manual work at MSP, automated.
Hi r/msp — here's a concept of what NorthBore could build for MSP — yours to react to in 60 seconds.
You said: “New to MSP world - why are we still manually triaging so many L1 tickets? I recently joined an MSP and I'm confused about my PSA [workflow]”
The busywork, gone
The repetitive workflow you described — handled, with a human still in the loop.
Drafts, never sends
AI prepares; your team approves. Speed without the risk.
Plugs into your stack
Works with the tools you already use — no rip-and-replace.
Reply and I'll tailor it to exactly how you run — or tell me to leave it. — Gopal, NorthBore